FAQs
FAQs: Frequently Asked Questions
FAQs: Have a question about booking a cruise or shopping our Marine Marketplace? Browse the answers below, or contact us directly at info@oceanvibecruise.com if you need more help.
Cruise Bookings
How do I book a cruise with Ocean Vibes Cruise Line? You can book directly through our website, by browsing our featured cruises and destinations, or by contacting our team at info@oceanvibecruise.com. We’ll help you choose the right itinerary, cabin type, and dates for your trip.
Which cruise lines do you work with? We partner with Norwegian Cruise Line and work alongside other major cruise operators, including Carnival, Royal Caribbean, MSC Cruises, Princess Cruises, and Disney Cruise Line, to offer a wide range of itineraries and destinations.
Can I change or cancel my cruise booking? Cruise bookings are subject to the cancellation and change policies of our partner cruise line, which will be shared with you at the time of booking. Contact our team as early as possible if you need to make changes.
Do I need a passport to book a cruise? Requirements vary by itinerary and destination. We recommend holding a valid passport for all international cruises and will provide specific document requirements when you book.
Ordering from the Marine Marketplace
What product categories do you offer? Our Marine Marketplace is organized into four categories: Outboard Boat Engines, High-Performance Watercraft, Port Mobility & Electric Rides, and Luxury Coastal & Waterfront Living.
Are your products new or used? All products listed in our Marine Marketplace are new unless a listing specifically states otherwise.
Do you offer warranties on marketplace products? Yes. Many items, including engines and watercraft, are covered by manufacturer warranties in addition to our own Return & Refund Policy. Warranty details are included with your product documentation.
Shipping
Do you offer free shipping? Yes. Ocean Vibes Cruise Line offers free shipping on eligible products in our Marine Marketplace. This is possible because we operate warehouses in multiple countries and cities, allowing us to ship your order from the location closest to you, which keeps shipping costs down and delivery times shorter.
How long does shipping take? Delivery times vary by product. Smaller items like electric rides typically arrive within 5–10 business days, engines within 7–14 business days, and watercraft within 10–21 business days. Custom Luxury Coastal & Waterfront Living products have delivery timelines confirmed at the time of order. Full details are available in our Shipping Policy.
Do you ship internationally? Yes. Thanks to our multi-country warehouse network, we’re able to fulfill many international orders from a facility near you. Customs duties or import fees may apply depending on your location.
How do I track my order? Once your order ships, you’ll receive a confirmation email with tracking information. For large freight items, our team will contact you directly to schedule delivery.
FAQs: Returns & Refunds
What is your return policy? Most Marine Marketplace products can be returned within 14 days of delivery if unused and in original packaging. Certain categories, such as installed engines, water-tested watercraft, and custom-built coastal living products, have specific conditions outlined in our Return & Refund Policy.
How do I start a return? Email info@oceanvibecruise.com with your order number and reason for return. Our team will confirm eligibility and walk you through the next steps.
How long do refunds take to process? Once we receive and inspect your returned item, refunds are processed within 7–10 business days to your original payment method.
What if my item arrives damaged? Contact us within 48 hours of delivery with photos of the damage. We’ll arrange a free replacement, repair, or full refund at no cost to you.
Payments & Pricing
What payment methods do you accept? We accept major credit and debit cards through our secure, encrypted checkout. Additional payment options may be available for large marketplace purchases; contact our team for details.
Are your prices in U.S. dollars? Yes, all prices listed on our website are in U.S. dollars unless otherwise noted.
FAQs: Still Have Questions?
Our team is happy to help with anything not covered here. Contact us at info@oceanvibecruise.com or visit our Contact Us page for more ways to reach us. contact us HERE