Refund & Returns Policy

Refund & Returns Policy: Ocean Vibes Cruise Line — Marine Marketplace Last updated: July 2026

Refund & Returns Policy: We want you to be completely satisfied with your purchase from Ocean Vibes Cruise Line’s Marine Marketplace. This policy explains how returns, exchanges, and refunds work for our Outboard Boat Engines, High-Performance Watercraft, Port Mobility & Electric Rides, and Luxury Coastal & Waterfront Living products.

Return Window

You may request a return within 14 days of delivery for most products in our Marine Marketplace. To be eligible, items must be unused, in their original condition, and in their original packaging, with all accessories, documentation, and accompanying parts included.

Due to the nature of high-ticket marine and coastal products, some categories have specific conditions outlined below.

Category-Specific Return Conditions

Port Mobility & Electric Rides (e-bikes, electric scooters): Eligible for return within 14 days if unused and in original packaging. Items that show signs of use, road wear, or battery activation beyond a basic function test may be subject to a restocking fee.

Outboard Boat Engines: Eligible for return within 14 days only if the engine has not been installed, run, or fueled. Once an engine has been installed or operated, it is no longer eligible for return but remains covered under the manufacturer’s warranty, where applicable.

High-Performance Watercraft: Eligible for return within 14 days if the watercraft has not been launched, fueled, or used on the water. Used or water-tested units are not eligible for return but are covered under applicable manufacturer warranties.

Luxury Coastal & Waterfront Living (modular homes, removable structures, custom pools): Because these are often made-to-order or custom-installed, they are generally final sale once production or installation has begun. Cancellation before production begins may be eligible for a full or partial refund. Specific terms will be confirmed in writing at the time of order.

Non-Returnable Items

The following are not eligible for return unless defective on arrival:

Custom or made-to-order products
Products that have been installed, used, fueled, or water-tested
Items missing original packaging, parts, or documentation
Clearance or final-sale items, as marked on the product page

How to Start a Return

To initiate a return, contact our customer service team at info@oceanvibecruise.com within 14 days of delivery, including your order number, the reason for return, and photos of the item if applicable. Our team will confirm eligibility and provide return instructions, including whether the item should be shipped back or collected via our freight partners, depending on size.

Return Shipping

For smaller items such as electric rides, we will provide a prepaid return label where the return is due to our error (wrong item, defect, or damage). If the return is due to a change of mind on an eligible item, return shipping costs may be deducted from your refund. For large freight items such as engines or watercraft, our team will coordinate pickup and advise on any applicable return freight costs.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7 to 10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a free replacement, repair, or full refund, including any shipping costs, at no expense to you. This does not affect your rights under any applicable manufacturer warranty.

Exchanges

If you would like a different size, model, or color, we recommend returning the original item for a refund and placing a new order to ensure availability. For high-ticket items, contact our customer service team directly, and we will help arrange the exchange.

Order Cancellations

Orders may be canceled free of charge before they ship. Once an order has entered processing or production (particularly for custom Luxury Coastal & Waterfront Living products), cancellation may not be possible, or may be subject to a cancellation fee reflecting costs already incurred.

Manufacturer Warranties

Many of our products, including engines and watercraft, are covered by separate manufacturer warranties in addition to this policy. Warranty details are provided with your product documentation, and our team can assist you in filing a warranty claim if needed.

Contact Us

For any questions about returns, exchanges, or refunds, please contact:

Ocean Vibes Cruise Line 7665 Corporate Center Drive, Miami, FL 33126 Email: info@oceanvibecruise.com